Provides senior level support providing customer service to NASA HOSS II customers and NASA Stakeholders. Acts as the single point of contact for the CO, COR, customers and stakeholders, addressing concerns and ensuring a high level of customer satisfaction. Responsible for implementing quality control processes and monitoring performance to meet contractual requirements.

Supervises the daily work being completed in each of these PWS areas and is responsible for managing and providing support to the Supervisors and Leads such as making sure they have all the resources to do their jobs properly and meet all PWS requirements. Monitors open work tickets and inspects daily operations for regulatory and procedural compliance through professiona

Provides management support to Mail Center Operations and Mail Services to NASA HOSS II customers and NASA Stakeholders. Acts as the secondary point of contact for customers and stakeholders, addressing concerns and ensuring a high level of customer satisfaction with all mail services. Responsible for implementing quality control processes and monitoring performance to me

Provides management support to Mail Center Operations And Mail Services to NASA HOSS II customers and NASA Stakeholders. Acts as the main point of contact for customers and stakeholders, addressing concerns and ensuring a high level of customer satisfaction with all mail services. Responsible for implementing quality control processes and monitoring performance to meet co

Sorts and delivers approximately 100 200 pieces of incoming mail by department and/or employee to ensure timely distribution. Sorts approximately 25 100 pieces of outgoing mail each day. Performs twice daily mail run to 51 mail stops in NASA HQ. Sorts and delivers interdepartmental mail including notices and memoranda. Picks up departmental mail. Operates mail machines in

Acts as the Central point of contact (POC) for NASA HQ Mail Center Screening Operations and for receiving all incoming USPS, FedEx, and UPS mail and ensuring that all incoming mail is properly x ray screened and processed through the on site magnetometer equipment. Sorts all incoming mail that has cleared the x ray screening procedure and separate mail that requires furth

Performs service request management utilizing the NASA Facilities Help Desk software, IBM Tririga, and other provided software to receive, register, and process service requests for facilities support services. Opens, assigns, monitors, and closes work tickets associated with service requests. Monitors the progress of all assigned work tickets to ensure timely resolution.

Performs non technical repairs and maintenance tasks in the NASA HQ building and offsite locations. Responsible for carpentry maintenance and repair tasks, drywall repair, painting, door and hardware repair/replacement, mounting wall fixtures and signage, exhibit display set up/breakdown, carpet tile installation, furniture assembly/disassembly, and equipment repair. Assi

Installs, maintains, or repairs electrical wiring, equipment, or fixtures. Maintains current electrician's license or identification card to meet governmental regulations. Troubleshoots electrical components, wiring diagrams, transformers, motors, panels, and circuits. Installs wiring and conduit and inspects systems, equipment, or components to identify hazards, defects,

Lifts, carries, and loads furniture weighing up to 100 pounds onto box trucks for transport to and from NASA HQ locations. Delivers and sets up furniture as required/requested within committed time frames including furniture, equipment, and appliances. Responds to inquiries and requests in a professional manner. Provides problem solving solutions when necessary. Demonstra

Lift, carry, and load furniture weighing up to 100 pounds onto box trucks for transport to and from NASA HQ locations. Deliver and set up furniture as required/requested within committed time frames including furniture, equipment, and appliances. Respond to inquiries and requests in a professional manner. Provide problem solving solutions when necessary. Demonstrate the a

Works directly with the Government personnel in meeting the administrative needs of the project and its staff. The position is covered under the Service Contract Act (SCA). ESSENTIAL DUTIES AND RESPONSIBILITIES General secretarial/clerical duties and support roles. Answers/screens incoming calls in a professional manner. Receives/greets visitors and maintains a visitor lo

The main tasks and responsibilities of the NSIN Transition Cell Subject Matter Expert are set forth below Supporting internal NSIN priorities Advise and coordinate across both the Regional Network Team and Portfolio Program Managers on various options for transitioning technologies and providing options around sources and structures of private capital. Provide recommendat

Responsible for responding to trouble tickets from the Help Desk automated trouble ticketing system. Performs network related hardware and software System Administration functions best suited for after hours, including patches, upgrades, service packs, hotfixes, etc. to ensure system availability, reliability, and serviceability. Analyze and resolve network connectivity i

The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the customer's location until the incide