Pavion and our family of companies are seeking a talented and motivated Security Service Technician to join our integration business unit.
Primary Responsibilities:
- Accountable for the successful completion of service requests to include:
- Quality of Work
- Timely results
- Customer satisfaction (Closing out work orders from clients Ticket Management System)
- Experience installing and troubleshooting security systems, pneumatic locks and access control systems
- Southern Folgers
- Airtech
- DCJS (EST Electronic Security Tech and Locksmith)
- Honeywell / Bosch
- Mechanically Savy
- Omron
- Hearting Intercoms
- Must be able to pull, dress, label, terminate and test various types of category cable
- Troubleshoot complex systems, identify problems, make effort to find solutions on own, request assistance if necessary
- Respond to telephone calls, email, and internal staff requests for technical support to include documentation, tracking, and monitoring of the request to ensure a timely resolution
- Identify, prioritize, and escalate support tickets requiring urgent attention
- Diagnose and resolve technical hardware and software issues
- Follow up on reassigned unresolved requests
- Research questions using available information resources
- Must be able to work on an On Call rotation
- Must be Comfortable working in an active detention center
- Self-motivator and willing to learn old & new systems
Basic Qualifications:
- High School Diploma or GED
- 3-5 Years of Experience working in similar technical role
- Valid drivers license and acceptable driving record
Preferred Qualifications:
- Associates degree
- Industry certification(s)
- Basic computer skills, strong written and verbal communication, strong sense of customer service
- Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.