Position Summary

The Managing Director of Conflict Management & Dispute Resolution will be responsible for effectively developing and implementing strategies to manage and resolve conflicts within the organization. The individual will play a crucial role in fostering a positive and collaborative work environment by providing expert guidance on conflict resolution techniques so that employees can thrive personally and professionally.

Required Knowledge, Skills, and Abilities

• Proven experience in conflict management, dispute resolution, and providing psychological support in a professional setting

• In-depth knowledge of psychological theories, methodologies, and practices related to conflict resolution

• Strong understanding of organizational dynamics, workplace culture, and interpersonal relationships

• Exceptional communication and interpersonal skills, with the ability to build rapport and trust.

• Previous experience designing and delivering training programs on conflict resolution and related topics

• Ability to maintain confidentiality, neutrality, and professionalism in all conflict resolution processes

• Strong analytical and problem-solving skills, with the ability to assess complex situations and provide effective solutions

• Thorough understanding of local, state, and federal labor law, industry practices and social policies relevant to the organization

• Demonstrated ability to work collaboratively with diverse stakeholders, including HR, legal, and senior management

Key Responsibilities

• Develop and implement conflict management and dispute resolution programs tailored to the organization's needs

• Conduct thorough assessments of conflict situations, considering psychological factors, interpersonal dynamics, and organizational culture

• Provide individual and group counseling to employees involved in conflicts, offering support and facilitating resolution

• Design and deliver training programs on conflict resolution, communication skills, and emotional intelligence for employees at all levels

• Collaborate within HR and with internal stakeholders to address systemic issues contributing to conflicts

• Applies knowledge of business, legal, and industry best practices to help involved parties reach a resolution

• Works efficiently and promptly such that interruption of business operations, behavioral responses, and mistrust are minimized and mitigated

• Stay informed about current trends, research, and best practices in conflict resolution and psychology to enhance program effectiveness

• Investigates and interviews appropriate staff and conducts necessary research to verify pertinent facts

• Actively listens to all sides of a disagreement; seeks understanding of undisputed facts, identifies areas of mutual agreement, and suggests possible areas for compromise.

• Act as a mediator in escalated conflicts, utilizing a neutral and impartial approach to facilitate resolution

• Maintain accurate records of conflict resolution processes and outcomes while ensuring confidentiality

• Develop and maintain relationships with external experts and resources for additional support when needed

• Completes required Dallas College Professional Development training hours per academic year

• Performs other duties as assigned

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities

Minimum Qualifications